Administrator & Credit Control Support

Wapping, London

Administrator & Credit Control Support

Job Description

Love Brands are currently looking for a talented individual to work within our administration team in our Wapping showrooms. Love Brands Ltd is an independent European distributor of men’s and women’s fashion, accessories and lifestyle products including brands such as GUESS, Karl Lagerfeld, JOOP!, and NU Denmark.

The Role

This is a hybrid role sitting within the administration team. The role will be split with 3 days dedicated to supporting the Purchase and Logistics Manager with varied tasks.  You will be liaising with Key accounts to ensure a smooth order and delivery process.  You will need to accurately check order acknowledgements against purchase orders and provide exceptional customer service and administrative support within the purchasing and sales team. The remaining 2 days of the week will be within the Credit Control department assisting the Credit Control manager.  Here you will be supporting with the chasing of late paying clients, liaising with the returns department to ensure credits are raised in a timely manner and monitoring and reconciling payment plans.  This is a great opportunity to play a key part in a busy administrative team assisting with a variety of areas of the business.

Profile

Main Responsibilities

• Assisting the Purchase and Logistic manager with daily duties.
• Checking and entering Purchase Orders from Key Accounts and providing order data files to these accounts as needed.
• Placing orders with suppliers through web portals.
• Allocating/writing orders on internal system.
• Liaising with Key Accounts for booking/delivery slots.
• Preparing paperwork for shipments into clients.
• Investigating delivery issues/discrepancies and approving or rejecting debit notes.

• Conducting debt chase activity recording all correspondence to the accounts and reporting to management on a daily basis.
• Controlling all queries raised against accounts under your control in a timely manner.
• Establish & maintain a good and professional communication channel and working relationship with the customer and your colleagues.
• Allocating customer payments via BACS, Card and Cheques on to the ledger as and when required too.

Requirements

• Excellent command of written and spoken English
• Strong negotiation and organisation skills
• Advanced Excel knowledge is essential
• Experience working within an office environment
• Adaptable and calm under pressure
• Problem solving
• Quick Thinking
• Attention to detail